Job Description

Location: Mexico City / Mexico

Salary: $35k – $70k annually* • No equity *skill-based pay

We are seeking a Technical Client Solutions Manager to join our dynamic team. This individual will play a pivotal role in assisting our clients in building and optimizing their email marketing programs. The ideal candidate will possess a unique blend of technical expertise, client-facing skills, and a passion for delivering exceptional results.

Responsibilities:

• Collaborate closely with clients to understand their business objectives and marketing goals.

• Utilize technical skills to analyze and manipulate data using SQL to drive actionable insights and optimizations.

• Develop and implement email marketing strategies, leveraging a deep understanding of email, push, and SMS channels.

• Communicate effectively with clients in both Spanish and English, ensuring clear understanding and alignment on project objectives and deliverables.

• Demonstrate a strong ability to grasp complex technical concepts and provide innovative solutions to client challenges.

• Manage multiple projects simultaneously, ensuring timely delivery and exceptional attention to detail.

• Utilize analytical and problem-solving skills to identify client needs and tailor solutions to meet their specific requirements.

Qualifications:

• 3+ years of professional experience, preferably in marketing teams or client-facing roles.

• Proficiency in working with data in SQL.

• Demonstrated experience with email marketing, push, or SMS campaigns.

• Excellent communication skills in both Spanish and English.

• Strong ability to understand technical concepts and effectively communicate them to non-technical stakeholders.

• Exceptional organizational skills with the ability to manage multiple projects concurrently.

• Analytical mindset with a proven track record of identifying customer needs and proposing tailored solutions.

Nice to haves:

• Experience using ESPs such as Simon Data, Klaviyo, Braze, Customer.io, Salesforce, or HubSpot.